CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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The CX Leader of 2026 Isn’t Who You Think
The role morphs from service champion to enterprise architect — and only leaders who deliver measurable business transformation will survive the shift.
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CX at Scale: How Leaders Can Connect Data People and Outcomes
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If Your Experience Falters, Customer Loyalty Follows — Fast
Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long haul.
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Your Customers Aren’t Quiet—They’ve Given Up on Your Surveys
Customers stopped believing you’re listening. Survey fatigue is now one of CX’s biggest blind spots. Here’s how to fix it.
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Cognitive Diversity Is the CX Advantage Most Teams Overlook
Teams can’t design for customers they don’t understand. Diverse thinking surfaces blind spots and builds smarter CX.
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Sigma Connect
