CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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Kustomer Secures $30M to Advance AI-Native CX Platform
New York-based customer service platform provider raises Series B funding to expand AI capabilities and global reach.
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HR’s CX Power Move: Building a Culture That Serves the Customer
To deliver exceptional CX, HR must lead with purpose, empathy and alignment across every employee touchpoint.
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Autonomous CX Starts Here: Use Cases That Deliver Real Marketing ROI
Building smarter audiences. Personalizing at scale. Powering decisions. The age of intelligent CX is here.
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Clear Language Is the Love Language of Customer Experience
Misaligned terms can break your CX. Here's how plain language keeps teams — and journeys — on the same page.
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Why Marketing — and Not IT — Must Lead the AI Transformation
AI needs to live where KPIs are tracked — not buried under servers. Here’s how smart orgs can structure for success, and it starts in-house.
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Sigma Connect
